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I signed up with Aimnet around Christmas. I paid by check, six months at a time to get their 10% discount. They set up the account that day (in less than 30 minutes). In early January they sent me a bill. No hassles. Very friendly.
Since then, I have never had a busy signal. And I call in frequently, normally twice a day.
When I encountered a small problem which was not their fault, I sent them e-mail and asked them to help fix it. It was fixed in a few minutes. No hassles!
When they changed the IP addresses of their machines, they planned it. They sent e-mail to everyone warning them of the coming change, then later reminding them it was about to happen. When they encountered the inevitable problems with such a switch, they were very quick to respond, and very open about the problems. One time when I logged in I got two e-mail messages from them, one saying they were having a problem, the other saying it had been fixed. Very open and honest. I canÕt say enough good about them. I highly recommend them.
Norman Samuelson
samuelson@pobox.com
Livermore
IÕm an Internet service provider in the Pittsburgh area. UUnet is my provider. I have used them for years in various jobs and recommended them to others, until this week.
I have whatÕs called a wholesale account with them and they lend you an system engineer for 30 days. This week I sent a question to our UUnet engineer via e-mail and he says my 30 days are up, ask someone else. OK, that's fine. I sent e-mail to the support account at UUnet expecting atleast a pointer to help me, but instead, they told me that they couldn't help me configure my system. I noticed these problems started when UUnet announced they will help Microsoft build the new Microsoft Network. HmmÉ
Steve Leapline
steve@yoda.fyi.net
Community Connection provides a reliable, low-cost Internet connection. I use it with SLIP from my PC, where I run Eudora (e-mail), FTP, telnet, and Mosaic. Occasionally I log into my UNIX account to read newsgroups, but mostly I enjoy the cut-and-paste comfort of Windows.
Because I pay six months in advance, I get unlimited use of my unix account and SLIP connection for a flat rate of $15/month. There's an additional charge if you put up a web page that takes a lot of hits. There are occasional busy signals, odd modem behavior, and disconnects, but by and large itÕs pretty stable and available. I don't know how fast they could react to a large influx of new subscribers, but they could easily accommodate a few more.
Richard Mateosian
srm@c2.org
Berkeley